Terms of Service

These Terms of Service ("Terms") form a binding agreement between Easy Life Tech SRL ("Aopy", "we", "us"), a Romanian limited liability company, fiscal code (CUI) 54742254, Trade Register No. J2026033503008, EUID ROONRC.J2026033503008, with its registered office at Șos. București-Ploiești, Nr. 15, Imobilul 2 - Spațiu Comercial, Etaj 5, Sector 1, București, Romania, and the customer identified at account registration ("Customer", "you"). The Terms govern your access to and use of the Aopy platform and related services (the "Service").

You accept these Terms by creating an account, by clicking to accept them, or by accessing or using the Service. If you accept on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "Customer" refers to that entity. We keep a record of the version of the Terms you accepted.

Business customers only. The Service is offered exclusively to persons acting for purposes relating to their trade, business, craft or profession (B2B). By accepting these Terms you represent that you are not acting as a consumer. If you do not agree with these Terms, you must not use the Service.

Aopy is an email and SMS marketing platform. Depending on your plan, the Service includes:

• creation and sending of email marketing campaigns;
• SMS marketing messaging;
• audience management: contacts, lists, segments and imports;
• marketing automation workflows;
• analytics and engagement reporting;
• optional integrations that you choose to connect (for example Shopify, WooCommerce, Meta, TikTok and Google services);
• AI-assisted creative tools, such as image generation for marketing assets.

We continuously improve the Service and may add, modify or remove features; material adverse changes are handled under Section 14. The acceptance and final delivery of email and SMS messages depend on third-party networks, recipient mail servers and mobile carriers, which are outside our control (see Sections 10 and 11).

To use the Service you must register an account and provide accurate, complete and current information, and keep it up to date. You are responsible for:

• maintaining the confidentiality of your account credentials;
• all activity that occurs under your account, including activity by team members you invite into your organization;
• ensuring that only authorized persons access your account.

You must notify us promptly at support@aopy.com if you suspect any unauthorized access to or use of your account. We may suspend an account where we have reasonable evidence that it is compromised, in order to protect you, other customers and the Service.

"Contact Data" means personal data relating to your subscribers, customers and other contacts that you upload to, or collect through, the Service. As between the parties, you are the controller of Contact Data and Aopy acts as your processor. The processing of Contact Data is governed by our Data Processing Agreement ("DPA"), which forms an integral part of these Terms and prevails over these Terms with respect to data-protection matters.

You represent and warrant that:

• you have a valid legal basis under the GDPR — and the prior consent of recipients where applicable e-privacy rules on electronic communications require it — for every marketing message you send through the Service;
• you can produce proof of consent for your contacts upon our reasonable request;
• you will honor unsubscribe requests and objections promptly, and you will not remove, disable or circumvent the unsubscribe mechanisms provided by the Service;
• your collection and use of Contact Data complies with applicable law and with your own privacy notices.

Practical guidance for compliant campaigns is available in our Data Processing Guidelines. Your use of the Service is further subject to our Acceptable Use Policy.

You may use the Service only for lawful, consent-based marketing. Without limiting the Acceptable Use Policy (which forms part of these Terms), you must not:

• send unsolicited communications (spam) or message contacts without the consent or other lawful basis required by applicable law;
• use purchased, rented, harvested or appended contact lists;
• send content that is illegal, deceptive, fraudulent or harmful;
• misrepresent the sender identity of your messages;
• interfere with the operation or security of the Service.

We may warn, throttle, suspend or terminate accounts that show abnormal bounce or complaint rates, that send unlawful content, or that otherwise endanger the deliverability, integrity or reputation of the Service. In cases of severe abuse we may suspend access immediately; otherwise we apply a graduated response and inform you of the measure taken. On request, you must provide proof of consent for the affected contacts.

Paid plans are billed in advance, on a monthly or annual basis, and renew automatically for successive periods of the same length unless cancelled in accordance with Section 7. Payments are processed by our payment provider, Stripe; we do not store full card numbers.

Prices are stated in Romanian lei (RON). Easy Life Tech SRL is not registered for VAT purposes; accordingly, no VAT is charged on our invoices (small-enterprise regime under Article 310 of the Romanian Fiscal Code). If our VAT status changes, future invoices and displayed prices will reflect the applicable tax treatment. Invoices are issued in accordance with Romanian fiscal legislation.

You may change your plan at any time; the applicable price and the effective date of the change are shown when you make the change. If a payment fails or an amount due remains unpaid, we may suspend your access to paid features after notifying you, until the outstanding amounts are settled.

14-day money-back guarantee on your first payment. If the Service does not meet your expectations, you may request a full refund of the first payment for your first subscription within 14 days of that payment, by contacting support@aopy.com. This guarantee applies once per Customer and only to the first subscription payment.

Apart from this guarantee, you may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period: you keep access to paid features until that date, and no further renewal is charged. Amounts already billed — including for partially used or unused periods — are non-refundable, except where a refund is required by mandatory law.

Nothing in this Section limits any rights or remedies you have under mandatory applicable law.

The Service — including its software, design, databases, trademarks (including "Aopy") and all related intellectual property — is and remains the property of Easy Life Tech SRL or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during the term of your subscription, in accordance with these Terms. You must not copy, modify, reverse engineer or create derivative works of the Service, except as permitted by mandatory law.

Your content remains yours. You retain all rights in the content and data you upload to the Service, including Contact Data, message content and creative assets. You grant us a limited, non-exclusive licence to host, store, process, transmit and display that content solely to the extent necessary to provide the Service and perform these Terms.

If you provide feedback or suggestions about the Service, we may use them to improve the Service without any obligation to you.

We process personal data in two roles. For data relating to your account and your use of the platform, we act as controller — see our Privacy Policy. For Contact Data that you process through the Service, we act as your processor under the Data Processing Agreement, which is an integral annex to these Terms.

In accordance with Article 28(3) GDPR, the DPA prevails over these Terms with respect to the processing of personal data. Our current sub-processors are listed on the Sub-processors page; changes to that list are notified as described in the DPA. Matters specific to SMS messaging are described on our SMS Compliance page.

We use commercially reasonable efforts to keep the Service available at all times. Planned maintenance is announced in advance where reasonably practicable. Our uptime target and the service-credit scheme that applies when we miss it are set out in the Service Level Agreement ("SLA"), which forms part of these Terms; the service credits described there are your sole and exclusive remedy for availability failures.

The acceptance and final delivery of email and SMS messages depend on third-party email service providers, mobile carriers and recipient mail servers. These third-party delivery steps are outside our control and are excluded from any availability commitment.

The Service is provided "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or completely secure, nor that any particular deliverability, open-rate or revenue outcome will be achieved.

To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, business opportunity or data, arising out of or in connection with these Terms or the Service.

To the maximum extent permitted by applicable law, the aggregate liability of Easy Life Tech SRL arising out of or in connection with these Terms and the Service is limited to the total fees paid by the Customer for the Service in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory law, including liability for damage caused by intent or gross negligence, or for death or personal injury.

These Terms apply from the moment you accept them and remain in force for as long as you maintain an account or use the Service.

Termination by you. You may cancel your subscription at any time, with effect at the end of the current billing period (Section 7), and you may close your account.

Termination by us. We may terminate these Terms if you materially breach them and do not cure the breach within 30 days of written notice. We may suspend or terminate access immediately in the cases described in Section 5 (severe abuse), where required by law, or to address a serious security risk.

Effect of termination. Your access to the Service ends. For 30 days following termination you may request an export of your data via the in-app export tools or the Data Export Request form. After that window, your data is deleted in accordance with the DPA — within 90 days following termination. Provisions which by their nature survive termination (including Sections 8, 12, 15 and 16) remain in effect.

We may update these Terms from time to time. For material changes we will give you at least 30 days' notice by email or by a notice in the platform before the changes take effect, and we may ask you to re-accept the updated Terms at your next sign-in. We keep a record of the version of the Terms each Customer has accepted.

If you do not agree with the updated Terms, you may cancel your subscription in accordance with Section 7 before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms and any dispute arising out of or in connection with them are governed by the laws of Romania.

The parties will first attempt to resolve any dispute amicably: either party may notify the other of a dispute, and the parties will negotiate in good faith for 30 days. If the dispute is not resolved amicably, it is subject to the exclusive jurisdiction of the competent courts of Bucharest, Romania.

• Entire agreement. These Terms — together with the DPA, the Acceptable Use Policy, the SLA and the other policies referenced here — constitute the entire agreement between the parties regarding the Service.
• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision is replaced by a valid one that most closely reflects its original intent.
• No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, reorganization or sale of assets, with notice to you.
• Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control.
• Notices. Notices to us must be sent to support@aopy.com. Notices to you are sent to the email address associated with your account or displayed as a notice in the platform.

Questions about these Terms: support@aopy.com.

Data-protection matters: privacy@aopy.com. See also our Privacy Policy, Cookie Policy and Data Processing Agreement.

These Terms are drafted in English and in Romanian. The English version is the authoritative text: in the event of any inconsistency or divergence of interpretation between the two versions, the English version prevails.